Identifying Barr components

Technical Support

If you contact Technical Support by fax, e-mail, or the Web site support page, please include the hardware serial number and software version number in your correspondence. The software version number and hardware serial numbers are located in several places. An analyst may also request a list of your installed and licensed Barr software and hardware.

Select one of the following links to identify Barr components.

Software

Hardware

See also:


Software

It is helpful to know the software version you are using and to know which components are installed and licensed.

Software version number

There are two ways to obtain the software version number.

Installed software

A list of the installed software modules is located on the Components dialog box. Complete the following steps to view a list of the installed software modules.

  1. Open the Spool Window.

  2. On the menu bar, select Help | About Spool Window.

  3. Click Components.

  4. A list of the installed products will display on the Software tab.

    Software Tab

Licensed software

A list of the licensed software modules is located on the Components dialog box. Complete the following steps to view a list of the licensed software modules.

  1. Open the Spool Window.

  2. On the menu bar, select Help | About Spool Window.

  3. Click Components.

  4. A list of the licensed products will display on the Software tab.

    Software Tab

Hardware

It is helpful to know the serial number for the hardware key you are using and to know what hardware adapter is installed.

Hardware serial number

There are two ways to obtain the hardware key A small device used for software protection that plugs into the computer's input/output port. serial number.

If you purchased an optional Barr adapter, you can obtain the adapter serial number from any of the following places:

Installed hardware adapters

A list of the installed hardware and the hardware's serial number and revision number is located on the Components dialog box. Complete the following steps to view a list of the installed hardware adapters.

  1. Open the Spool Window.

  2. On the menu bar, select Help | About Spool Window.

  3. Click Components.

  4. A list of the installed hardware adapters will display on the Hardware tab.

    Hardware Tab