Learning about the Diagnostics Utility

Use the Diagnostics Utility if you have trouble operating Barr Host Communications Suite and need to send a diagnostic file to Barr Systems. The Diagnostics Utility automatically gathers information into a single compressed Reduced the amount of space or bandwidth needed to store or transmit a block of data. Data compression is also called data compaction. file that you can e-mail or mail to Barr Technical Support.

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Diagnostics Utility

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See also:


Collect diagnostics

Status

Displays the progress of the files being compressed. The name and location of the .bct file will display, indicating that all of the files have been collected.

Start button

Starts compressing the selected files. The status of the progress of the files being gathered will display in the Status box. The name and location of the compressed .bct file will display, indicating that all of the files have been collected. All trace files located in the \\BHCS\Trace folder will be included in the diagnostics.

View Log button

Displays the log file, which documents the details of the diagnostics. The log file is named DiagStatus.log and is located in the C:\Documents and Settings\Username\Local Settings\Temp folder.

Save As button

Saves the BarrDiag.bct file to a user-defined location. This is useful because the BarrDiag.bct file is saved to a hidden folder by default.

E-mail button

Sends the diagnostic file to Barr Systems Technical Support by e-mail. If you do not have access to Internet e-mail, you can manually send the file.