A dynamic version of the Help can be found
on Barr Central. This version of the Help is kept up-to-date with new
solutions acquired from Barr’s Knowledge base. Barr EOM
With our Barr products, we strive to deliver reliability, performance, and ease of use. Use the HTML Help as your first step to help you resolve problems installing, configuring, tuning, testing, and operating Barr products. If you can’t find the answer in the Help, visit Barr Central (www.barrcentral.com), our Web-based support center, for access to the same resources we use when you call our Support Department.
Search the HTML Help to find information on installing, configuring, and operating the Barr software. HTML Help features the familiar look and feel of a Web page, with similar navigational features. The Help incorporates a complete table of contents, comprehensive index, a favorites tab, glossary terms, and full text search with advanced search capabilities. HTML Help can be accessed at any time by pressing F1, by clicking a Help button, or by selecting Help | Contents and Index on the menu bar.
Many of the solutions found in Barr Systems' Knowledge Base can be found in the Help's troubleshooting or common questions topics. Most books in the Help’s contents contain both a Troubleshooting and a Common Questions topic. Check these topics, where available, as your first step toward solving the problem.
A dynamic version of the Help can be found
on Barr Central. This version of the Help is kept up-to-date with new
solutions acquired from Barr’s Knowledge base.
You can contact Barr Systems by email, fax, or phone to work directly with a Support Analyst. Other methods of technical support include on-site visits, remote control service, and FTP server access. For more information, see the Technical Support Overview topic. You have two easy-to-use support options available 24 hours a day, 7 days a week using the Internet.
Knowledge base – The Knowledge base system offers a complete database of solutions to known problems. Our knowledge base is designed to locate solutions based on the symptoms you are experiencing. We search the same knowledge when you call or email us! When we solve your problem, we add it to our knowledge base.
Case Manager – If you’ve looked in our latest Help and knowledge base and you still don’t find your answer, you probably need our Technical Support. We’ve opened our case tracking system up to you on Barr Central through Case Manager. With Case Manager you can create a new case, add notes to the case, check its status, and attach diagnostics. Barr Systems is notified of these events so our Support team knows what you need and we keep in contact with you while the issue is being worked on.
