Manually sending the diagnostic file

Diagnostics Utility

Use one of these methods to send the trace file to Barr Systems.

• Internet e-mail

• FTP server

• Software disk

What do you want to do?

• Capture diagnostics

• Learn about the window

See also:

• Diagnostics Utility overview

Using Internet e-mail

You can send messages and files to Barr Systems on the Internet. Internet e-mail is the least expensive way to communicate electronically with Barr Systems.

Check with your network administrator to determine if your e-mail system supports outgoing file attachments. Even if your internal e-mail system supports sending file attachments, your network gateway or Internet provider might not.

In your message, specify that you need technical support. If you send diagnostic files, include a brief description of the problem you recreated to capture the diagnostics.

Using the Barr FTP server

You can use the Barr FTP Acronym for File Transfer Protocol. In TCP/IP, an application protocol used to transfer files to and from host computers. server to exchange files with Barr Systems. For example, you can receive software updates or send diagnostics. Contact Barr Technical Support for more information.

Sending a software disk

Send your software disk to:

ATTN: Technical Support – Barr Enterprise Print Server

Barr Systems, LLC

4500 NW 27 Avenue

Gainesville, FL 32606-7031