This topic contains solutions to common problems that you might experience with BARR/PRINT to EPS.
Cause: To print documents to a Xerox DocuPrint EPS or DocuTech 2000, the NDHGRMT Dest. Device field must be populated with the queue name defined on the EPS. If documents are not printing, but they can be viewed, this is most likely the cause.
Solution: See the Configuring the spool to print to a Xerox EPS topic for specific steps on how to populate the Dest. Device field.
Cause: The Xerox File Transfer (EPS) option (on the IP port File Format tab) is only available if you have purchased the BARR/PRINT to EPS module. If you have purchased this module and the option still does not appear, you need to upgrade your hardware key.
Solution: Contact a Barr sales representative for an upgrade code. Use Key Client to add the additional module.