Troubleshooting

Services

This topic contains solutions to common problems that you might experience with services.

See also:


Barr services are causing the Novell logon to fail

Cause: The system operates slower when Barr services are configured to start automatically. Before the Barr services can successfully log in, the Novell client must attach to the Novell server or tree and complete its drive mappings. The logon will fail if the Barr services attempt to log in before the Novell client is ready.

Solution: One of the following two methods can be used to solve this problem.

The previous solution requires you to use the Windows Registry Editor. The system registry contains information about how your computer runs, and your computer might not work if there is an error in your registry. If you are unfamiliar with the Registry Editor, we do not recommend that you perform this procedure. Please contact Barr Systems Technical Support and reference this topic to be walked through this procedure.

The BARR SpoolCore service will not start

Cause: By default, the installation sets the BARR Print Utility service to start automatically. The BARR Print Utility service will start the BARR SpoolCore service. Once you change the BARR SpoolCore service to start automatically, the Spool Window in some systems will stop responding unless the BARR Print Utility service is set to start manually. Starting the Print Utility service manually is not desirable in most situations because manual intervention would be required for automatic spooling.

Solution: Complete the following steps.

  1. Make sure the Print Utility service is set to start manually.

  2. From Print Utility's Automatic Spooling tab, disable each of the automatic spooling folders by clearing the Enabled check box.

  3. From the Services utility, set the BARR Print Utility service to start automatically and BARR SpoolCore service to start manually.

  4. Restart your computer.

  5. From the Print Utility's Automatic Spooling tab, enable each of the automatic spooling folders by selecting the Enabled check box.

  6. Click OK twice. The Spool Window will now open properly and both services will start automatically each time you restart the computer.

Unable to stop or restart the BARR SpoolCore service

Cause: You might not have the appropriate rights to manage the BARR SpoolCore service from the Spool Window.

Solution: Have an administrator assign you access rights to stop the BARR SpoolCore service from the Spool Window. Members of the Administrators group who do not have the necessary Barr access rights to manage the BARR SpoolCore service from the Spool Window, can manually stop the service from the Services utility.

The BARR NJE service will not start

Cause: An incorrect user name and password might have been used during installation or the service has not been configured as a user account.

Solution: Verify the Barr service is configured to log on as a user account and that the domain, account, and password values are correct.

The service failed while logging on

Cause: An incorrect user name and password was entered during installation.

Solution: Verify the Barr service is configured to log on as a user account and that the domain, account, and password values are correct.