Troubleshooting Viewer

This topic contains solutions to common problems that you might experience with the Viewer utility.

See also:


Cannot view jobs

Cause: You do not have the correct user rights assigned.

Solution: Have an administrator assign you the Document - View user right.

Viewer repeatedly stops responding

Cause: The document's index file has been modified. When this occurs, the document cannot be viewed from the Retain Window, or after being restored to the Spool Window.

Solution: Delete the index files associated with the document.

  1. Open the Spool Window.

  2. Select the documents that aren't viewing correctly.

  3. On the menu bar, select Document | Tools | Delete Index Files.

Documents display with incorrect FCB

Cause: The document was viewed using an FCB Acronym for Forms Control Buffer. A buffer that controls the vertical format of printed output., then the FCB was changed. Once a document has been viewed using an FCB, the original FCB settings will continue to be used even if the FCB is changed.

Solution: To remove the old FCB settings and use the new FCB, you must delete the index files associated with the document.

  1. Open the Spool Window.

  2. Select the documents that aren't viewing correctly.

  3. On the menu bar, select Document | Tools | Delete Index Files.

Incorrect number of blank pages displays

Cause: Sometimes a discrepancy can occur between the number of blank pages shown in the Viewer and the number of blank pages that print on a channel printer. This behavior occurs because the Viewer is a GDI Acronym for Graphical Device Interface. In Windows, a graphics display system used by applications to display or print bitmapped text (TrueType fonts), images, and other graphical elements. The GDI also works with GDI printers, which have limited ability to prepare a page for printing. Instead, the GDI handles that task by calling the appropriate printer drivers and moving the image or document directly to the printer, rather than reformatting the image or document in PostScript or another printer language. A laser printer is an example of a GDI printer. device and a channel printer is not.

Solution:  This is normal behavior. If the current page contains any data (for example, even a single space), the channel device only ejects a page when receiving a Skip to Channel N (for example, Skip to Channel 1) to the next page. GDI devices (such as, the Barr Viewer, Windows printers, Microsoft Word) insert blank pages whenever a page break occurs in the data.