This topic contains solutions to common problems that you might experience with the Viewer utility.
Common questions
Cause: You do not have the correct user rights assigned.
Solution: Have an administrator assign you the Document - View user right.
Cause: The document's index file has been modified. When this occurs, the document cannot be viewed from the Retain Window, or after being restored to the Spool Window.
Solution: Delete the index files associated with the document.
Open the Spool Window.
Select the documents that aren't viewing correctly.
On the menu bar, select Document | Tools | Delete Index Files.
Cause: The document was viewed using an FCB Acronym for Forms Control Buffer. A buffer that controls the vertical format of printed output., then the FCB was changed. Once a document has been viewed using an FCB, the original FCB settings will continue to be used even if the FCB is changed.
Solution: To remove the old FCB settings and use the new FCB, you must delete the index files associated with the document.
Open the Spool Window.
Select the documents that aren't viewing correctly.
On the menu bar, select Document | Tools | Delete Index Files.
Cause: Sometimes a discrepancy can occur between the number of blank pages shown in the Viewer and the number of blank pages that print on a channel printer. This behavior occurs because the Viewer is a GDI device and a channel printer is not.
Solution: This is normal behavior. If the current page contains any data (for example, even a single space), the channel device only ejects a page when receiving a Skip to Channel N (for example, Skip to Channel 1) to the next page. GDI devices (such as, the Barr Viewer, Windows printers, Microsoft Word) insert blank pages whenever a page break occurs in the data.