Barr EOM
This topic contains solutions to common problems that you might experience with Barr EOM.
Cause: The server for the component is not authorized.
Solution: Authorize the server using the Manage Product Components Utility. You can now enable the sources and destinations as needed.
Cause: A valid Barr EOM license has not been installed.
Solution: Install the Barr EOM license provided at the time of purchase. If you need assistance, contact Barr Systems Sales or Technical Support.
Cause: The system operates slower when Barr services are configured to start automatically. Before the Barr services can successfully log in, the Novell client must attach to the Novell server or tree and complete its drive mappings. The logon will fail if the Barr services attempt to log in before the Novell client is ready.
Solution: Configure the Barr services to start manually. Once the system is running, manually start the Barr services. Advanced users also can create a .BAT file using the NET START <service> command and add the file to the startup group.
Cause: An incorrect user name and password was entered during installation.
Solution: Verify the Barr service is configured to log on as a user account and that the domain, account, and password values are correct.